The Ethics of Client Communication: Talking to Clients About Their Health
3, 4, or 6 CE credits live | 3 CE credits webinar
This class addresses the delicate art of communicating professionally and with open hearts when we have concerns about our clients’ well-being. Key topics include medications that may influence bodywork choices, visual or palpatory signs that are red flags, and maintaining boundaries for client safety (how to say “no” when your client says “yes”).
Basic principles of active listening are reviewed and employed as students break into small groups to role-play a variety of difficult client-therapist conversations, all based on real-life situations provided by past participants.
Participants will be able to…
- Identify red flags for massage therapy, including visual palpatory signs and medications
- Use principles of active listening to have appropriate conversations with clients when something comes up mid-session that requires changing the session plan
- Give feedback to each other about the effectiveness of their communication